Case Study: Coaching Skills For Supervisors

Discover the benefits of our coaching skills for supervisors workshops, designed to elevate leadership coaching style and unlock the full potential of teams across your whole business.

In this case study you will learn how our program has made a lasting impact on participants and the teams and organisations around them.

The Need

The client wanted to build a coaching culture across their diversified portfolio of brands and across several geographies. They already used external coaches, and wanted to develop an internal capability for supervisors to use a coaching style in their day-to-day team conversations. Being that the company is a conglomerate with several different brands, cultures, and geographies, they needed a training format that could be delivered with impact online, to cohorts of managers on an ongoing yearly basis.

The Solution

BOLDLY's Coaching Skills for Supervisors Program was rolled out to 150 managers globally in year 1, and 200 managers in year 2 of the initiative. Now in its 6th year we have trained over 1000 managers and supervisors in addition to several other parallel coaching culture initiatives, building a pool of aligned alumni across the organisation. Coaching skills workshops were complemented with bestpoke video materials unique to this coaching culture, as well as observed coaching shadow sessions for practical feedback to supervisors. Considering the size and scope of this initiative, BOLDLY runs monthly tracking reporting and quarterly insights for the client, and has continued to gain a 100% recommendation rating from participants, asked if they would recommend this program to a colleagues internally.

The Insight

Through our continuous improvement and reporting from this program, we’ve been able to gather the following insights. Supervisors see the greatest impact of this program on their ability to:

1. Establish Trust and Rapport With Direct Reports: Effective coaching skills help supervisors build trust and rapport with their team members. By actively listening, demonstrating empathy, and providing support, supervisors create an environment where team members feel comfortable sharing their challenges, goals, and aspirations. This trust and rapport foster open communication, making it easier for supervisors to address performance issues constructively.
2. Effectively Set Goals: Coaching skills enable supervisors to engage in collaborative goal setting with their team members. Rather than simply dictating goals, supervisors can involve employees in the process, ensuring alignment with individual aspirations and organisational objectives. Through effective questioning and active listening, supervisors can help employees set meaningful, achievable goals that inspire motivation and drive performance.
3. Driving a Team Culture of Continuous Feedback and Development: Coaching skills equip supervisors with the ability to provide regular and constructive feedback to their team members. They can engage in ongoing conversations that highlight strengths, address areas for improvement, and offer guidance for professional development. By focusing on growth and improvement, supervisors create a culture of continuous learning and support performance improvement within the team.
4. Impacting Staff Engagement and Tapping Into Motivation: Coaching skills enhance employee engagement and motivation. Through effective coaching conversations, supervisors can understand employees' individual motivators, align their work with their strengths and interests, and provide opportunities for growth. By showing genuine interest and investing in their development, supervisors foster a sense of ownership, commitment, and motivation within the team.

Pauline Six, MD of BOLDLY for West EU, and Lead Facilitator of this program, has seen hundreds of leaders come through the development experience. Here’s her comments on the impact she sees for participants of this program:

'It's incredibly rewarding to witness the transformation in supervisors as they learn to coach effectively. They become more confident in their leadership roles and better equipped to support their teams' growth and development. I’ve personally shadowed hundreds of leaders as they learn and demonstrate these coaching skills - as they start to ‘get it’ it really lights them up'"

The Result

100% of the managers who participated would recommend it to a peer! This outstanding NPS was substantiated by a 12-month + follow-up survey showing that 65% of managers felt they were using their coaching skills, and 12% wanted to progress to the advanced workshop.

BOLDLY has undertaken several improvements to the program for this client, ensuring the year-on-year success continues and has an impact across the learning and performance culture as a whole.

Supervisors are using BOLDLY’s coaching skills program to build the skills they need to establish trust, engage in collaborative goal setting, provide continuous feedback, support performance improvement, enhance employee engagement, resolve conflicts, and foster employee retention and development. By incorporating coaching skills into their performance management approach, the supervisors across this company can effectively lead and inspire their teams to achieve higher levels of performance and success.

For a detailed understanding of how these programs can be tailored to your specific needs, reach out to us at connect@BOLDLY.app. Your step towards this investment could redefine the future of leadership within your organisation.