How do I raise a concern about a coach or process?
Something going on in a coaching relationship that you're not too sure about? We're here to help.
BOLDLY adheres to the Standards Australia Coaching in Organisations guidelines, and closely acknowledges the ICF Code of Ethics. You can reach out to us via connect@boldly.app any time if you feel a coach's conduct, or if one of our BOLDLY processes doesn't meet these standards.
Coaching relationships are built on trust, respect, and shared goals. However, there may be moments when you encounter situations or behaviours in coaching that don't align with your expectations or seem to conflict with professional ethics. Whether it’s a concern about a coach's approach or about specific processes, knowing when and how to address these concerns is essential to ensuring the coaching experience remains constructive and impactful.
If something doesn’t feel right, don’t ignore it. Coaching is meant to be an open and empowering experience, and we’re here to make sure that’s the case for every client. Here’s a guide on how to approach and resolve any concerns about your coach or coaching process, with resources to help along the way.
BOLDLY’s Commitment to Ethics and Standards
At BOLDLY, we uphold a high ethical standard for our coaches, following the Standards Australia Coaching in Organisations guidelines and recognising the International Coaching Federation (ICF) Code of Ethics. These standards ensure our coaches provide quality coaching, act with integrity, respect confidentiality, and maintain professional boundaries. If you feel a coach's conduct or one of our processes doesn’t meet these standards, know that you have options to raise your concerns, either with your coach, your HR Business Partner, or directly with us.
Signs of Potential Ethical Issues in Coaching
Coaching is meant to empower and support coachees, not create discomfort or doubt. Here are some potential ethical concerns you might notice:
- Breach of Confidentiality: Coaching should remain private, and details shared in sessions should not be disclosed without permission. If your coach mentions something from a previous client or discloses confidential details about your sessions, this is a red flag.
- Conflict of Interest: Coaches should always prioritise the coachee’s needs without external pressures or personal agendas. If you feel your coach has a bias or is influenced by external factors, this may be something to address.
- Unprofessional Behaviour or Lack of Respect: Professionalism is key in coaching. Any conduct that feels overly familiar, dismissive, or disrespectful should be discussed.
- Pressure to Disclose Personal Details: While coaching can sometimes touch on personal topics, a professional coach knows where to draw the line. If you feel pressured to share more than you’re comfortable with, consider raising this concern.
- Unclear or Changing Boundaries: Professional coaches should maintain consistent boundaries. If you notice your coach frequently changes meeting times, becomes overly personal, or doesn’t respect the structure of your sessions, this may indicate a need for a conversation.
- Lack of Progress: A strong coaching relationship should show progression toward goals. If you feel that sessions aren’t productive or that your coach isn’t tailoring their approach to support your goals, discussing this is essential.
How to Raise Concerns Directly with Your Coach
If you feel comfortable, addressing a concern directly with your coach is often the most immediate way to clarify and resolve issues. Here’s how to do it:
- Prepare: Think about the specific behaviours or situations that have concerned you. Writing them down can help you stay focused and articulate your thoughts clearly.
- Use “I” Statements: Start with how you feel and explain the impact. For example, “I felt uncomfortable when [specific example], and I think it might be affecting my experience.”
- Ask Questions: Sometimes, concerns are the result of misunderstandings. Asking questions like, “Could you help me understand why we focus on this approach?” can open a constructive conversation.
- Suggest a Solution: If there’s something specific you’d like to see change, let your coach know. This could be anything from focusing on different goals to clarifying session boundaries.
Speak with Your HR Business Partner
If you’re uncertain about approaching your coach directly, consider discussing your concern with your HR Business Partner. They can provide guidance, perspective, and help determine the best way to address the situation. Many organisations work closely with BOLDLY and may already have processes in place to handle these concerns. Your HR Business Partner can also help ensure that your concerns are handled professionally and confidentially.
Contacting BOLDLY for Support and Mediation
If the concern persists, or if you’d prefer a neutral third party, reach out to BOLDLY directly. You can email us anytime at connect@boldly.app. Here’s how we can help:
- Confidential Mediation: We will approach the situation with complete confidentiality, respecting your privacy and needs.
- Standards Review: BOLDLY will assess the situation according to the Standards Australia Coaching in Organisations guidelines and the ICF Code of Ethics. Our goal is to ensure our practices align with these standards and to make any necessary adjustments.
- Ongoing Support: If it’s necessary to transition to a different coach or adjust the process, we’ll work with you and your organisation to find a solution that maintains the integrity and value of the coaching experience.
Final Thoughts: Coaching Ethics Matter
Raising concerns about coaching may feel challenging, but remember that your experience and growth are our top priorities. Ethical standards in coaching are essential for trust and effectiveness, and addressing these topics ensures that you receive the highest quality support.
Something doesn’t feel right? We’re here to help. Coaching is about empowerment and progress, and we’re committed to keeping your journey constructive, ethical, and impactful.
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